Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with Dr Hannah Jenkins psychological therapy services. Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your personal data.

2. Information Collection

We collect personal information that you provide to us directly, such as your name, contact details, health information, and payment information. This information is collected during the registration process, therapy sessions, and other interactions with our services.

3. Use of Information

The personal information we collect is used to:

  • Provide and manage your therapy services.

  • Communicate with you regarding appointments, therapy sessions, and relevant updates.

  • Process payments for services rendered.

  • Ensure compliance with legal and regulatory requirements.

4. Information Sharing

We do not share your personal information with third parties except in the following circumstances:

  • With your explicit consent.

  • When required by law or to comply with legal processes.

  • To protect the safety of our clients and the public.

  • With service providers who assist us in delivering our services, subject to confidentiality agreements.

5. GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) which provides individuals in the European Union (EU) with specific rights regarding their personal data.

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Withdraw your consent to the use of your information (where applicable).

  • Request the deletion of your personal information, subject to legal and contractual obligations.

6. Use of WriteUpp

We use WriteUpp, a certified practice management software, to manage client information, appointments, and clinical notes. WriteUpp is GDPR compliant and employs robust security measures to protect your personal data. More information about WriteUpp’s privacy practices can be found on their website.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, client records are retained for 7  years following the end of therapy, in accordance with  guidance and requirements for record keeping by the Health and Care Professions Council (HCPC). After this period, your personal data will be securely deleted.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be communicated to you through our website or other appropriate means. Your continued use of our services constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us. 

Dr Hannah Jenkins - contact@drhannahjenkins.com